Location
Online
Session type
Workshop
In your job, you will often be an intermediary between your company and your customer or a third party. It is vital that you know how to communicate correctly and effectively what the needs of the different parties are. In this workshop, you’ll learn how challenging this can be in a customer briefing, and you’ll get several tips and tricks to help you navigate them.
Learning goals:
- Becoming familiar with the pitfalls of customer communication
- Getting practical advice on how to conduct customer briefings
Trainer:
This workshop is given by Sandra de Mheen of Business Impact Training.
Sandra has been a Business Unit Manager, has worked for an AI strat-up, and is now a trainer of leadership skills at Business Impact. She holds a Master’s degree in Management from Nyenrode Business University.
