Workshop Conflict Management

Conflicts are innate to social and organisational life. However, a conflict in and of itself does not have to be bad: it may even have beneficial outcomes and can strengthen a relationship. The determining factor here is how we view and manage conflicts. In this session, you will explore different types of conflict, learn how to identify different conflict handling styles in yourself and others, and practice the most effect conflict management methods

Learning goals:
- Being able to recognise and understand different types of conflict
- Knowing your own go-to conflict handling style
- Being able to recognise and respond to other people’s conflict handling styles
- Learning to navigate conflict by adopting effective conflict management methods

Trainer
Lisanne van Bunderen is a behavioural scientist, trainer, facilitator. She founded the Connectors Lab, which specialises in social skills training for students. In addition, she teaches several courses at the Amsterdam Business School, and works for the start-up S-ray Diagnostics. She holds a Master’s degree in Social Psychology and holds a PhD in Organisational Behaviour.